Booking, payment & cancellation
Current safari routes are proposals with flexible dates and prices on request. This page explains the current enquiry process; it does not substitute for your final written booking agreement.
Quotes and confirmation
Sending a WhatsApp message or saving a booking request does not reserve a lodge, vehicle, activity or train seat. Obtain written confirmation of dates, route, accommodation, room type, meals, park fees, transfers and optional activities. Wildlife sightings and migration crossings are not guaranteed.
Payments
No card charge or M-Pesa STK prompt is initiated by this website. The team must confirm the quote currency, total, deposit, balance deadline, verified payment recipient and payment method before you pay. A generic deposit percentage is not published. Request a receipt and written booking confirmation after payment.
Cancellation, changes and refunds
No standard cancellation schedule or refund percentage has been supplied. Before payment, request the applicable cancellation deadlines, lodge/rail/activity charges, amendment rules and refund timing in writing. Contact the team promptly if your plans change; no automatic refund or free cancellation is promised here. Your final agreement and applicable law govern the outcome.
Activities, insurance and supplier availability
Listed inclusions are proposed, not proof of a reserved service. Sheldrick visits, special rhino encounters, rail class and schedules, lodge options and evacuation cover need supplier confirmation. Obtain AMREF eligibility, scope and exclusions in writing; evacuation cover is not a substitute for comprehensive travel insurance.
Travel documents and personal requirements
Confirm current entry requirements with the relevant authorities and medical advice with a qualified professional. Tell the team about children’s ages, dietary needs, mobility requirements and onward Tanzania travel before requesting a final quote.
Hotel estimates
Accommodation tier ranges are planning estimates, not property-specific USD non-resident or KES citizen tariffs. Residency, season, occupancy, meals, taxes, park fees and transfers must be confirmed separately.