Privacy notice
Updated 13 November 2026 · Canje Tours and Travels, Charles Rubia Ln, Nairobi
Enquiries and booking details
WhatsApp enquiry forms prepare a message that you choose to send to +254 711 279642. WhatsApp/Meta processes that message under its own terms. Quote enquiries are not automatically stored as booking records. Saved booking requests are held privately in Lovable Cloud and may include name, email, telephone, country, identity-document number, dates, traveler counts and dietary requests. We use them to arrange and administer your trip. Do not send card details or document scans in a WhatsApp enquiry.
Browser storage and sign-in
Your browser stores non-sensitive trip drafts, currency preferences and saved trips. Team sign-in stores session information. The preference notice also saves your choice locally; it currently does not pass that choice to Lovable analytics. External Google Fonts requests provide fonts and disclose connection information to Google. Map links and WhatsApp links open their respective services when you follow them.
Website analytics
Click tracking and visitor analytics are enabled. The current preference notice only saves your choice, so clicks and other listed measurements are recorded for every visitor. Page visits, time on page, page speed and errors are recorded without cookies and without identifying anyone. Lovable analytics stores nothing on your device, does not retain IP addresses and cannot recognize returning visitors. It records pages visited, referral sources, country, browser, operating system, device type, visit duration, load speed, errors and clicks. Detailed data is kept for 90 days and daily summaries for one year.
Your requests and retention
Call or WhatsApp +254 711 279642 to request access, correction or deletion of information you supplied. Requests are subject to identity checks and applicable recordkeeping duties. A specific booking-record retention period has not yet been published; ask the team before providing sensitive information. Booking references grant access to a limited status summary, so keep yours private.
Supplier arrangements
Information needed to arrange a confirmed trip may be shared with the relevant lodge, transport or activity provider. Ask the team which providers will receive your details before confirming. No automatic marketing email service is connected through the trip-update enquiry form.
Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.